Testimonials
"My recent experience with the ZTEC support team has been great. Very timely, technical answers- complete and sufficient. I have interacted with several different companies' support teams in the past several weeks and ZTECs' is in the 90th percentile as far as overall performance."
Bill Raskob, SOLUbit
"We went with ZTEC because the cost of integrating can be more expensive than the cost of the scope itself… ZTEC saves us a lot of time and money with the ability to buy off-the-shelf with full EPICS integration."
Greg Portmann, LBNL
"I appreciated the quick and direct contact to competent technical staff."
Johannes Gutleber, CERN
"I usually had a response to my emails within half an hour. All of the technical information and samples that I received were VERY beneficial. There was sample code included with the install of the oscilloscope software, but I did not find any with the wave generator software. The sample code that I received for the wave generator when I asked for some was perfect, but if it was included from the beginning that would be even better."
Lucas Miller, Magnaflux Quasar
"My experience with the support team was excellent."
Martin Petriska, Slovak University of Technology in Bratislava
"I believe that your support team can easily and quickly reproduce a scenario faced by the customer and provide the solution… I would like to further add that the support and technical help I continue to get from you is not only outstanding, without that it would have been impossible for us to do our project."
Soumya Kanti Roy Chowdhury, Polaris
"I am very impressed with your support team... Companies need more people like your support team, who are customer driven. I usually buy equipment based on support, I don't mind spending extra for the same type equipment when I know I get good support from the company."
Karina Hoel, Norwegian Defense Research Establishment
"The support was very good, and well appreciated. We like the products."
Bernard Wiwel, Design Solutions Inc.
"The support team responded the same day each time I had a question or concern.The information they provided was beneficial for solving the current and avoiding future problems Everything was handled promptly, professionally, and produced the desired results. I would absolutely recommend ZTEC Instruments to colleagues."
Wayne Crosby, Intel Corporation
"I was very satisfied with your customer support. The response arrived in no time and helps. Though your product didn't meet our requirement I may still consider your products in the future."
Lixin Chen, Texas A & M University
